WTECH Solutions Dec 2019 – Present
IT Continual Service Improvement (Strategic Role)
- Ensure that IT Goals are aligned to Business Goals
- Maximizing the effectiveness and also increasing the efficiency of the IT Service Management Processes.
- Evaluate, analyze, and make necessary recommendations to improve the existing opportunities in each phase of the ITIL Service Lifecycle such as Service Strategy, Service Design, Service Transition, and Service Operation.
- Increasing the cost-effectiveness and process efficiency of the IT service.
- To ascertain and implement activities to increase the quality of the IT service and improve the effectiveness and efficiency of the IT service management process.
- To increase the cost-effectiveness of IT service delivery while maintaining the same level of customer satisfaction.
- To ensure that a standard and relevant method is used for quality management.
Store Specialist Inc. Jun 2018 – Dec 2019 Head of IT Project Management - Manage the effective governance of the project and reporting arrangements in-line with the overall project management framework; - Oversee the delivery of all projects and work-streams within the specified scope of work by monitoring each project’s health to ensure they are all progressing as appropriate; - Resolve issues when raised on projects through the project team and escalate to the steering committee where appropriate. - Ensure that the projects deliver the promised functionality to agreed quality standards - Being able to work closely with project team as well as senior management to communicate project information & other details. - Acts as single IT point of contact, liaison, and advocate between all business partners and functional departments. - Influences and manages expectations of senior business partners, principals and IT leadership. - Builds and fosters collaboration across functions, organizations, and geographies. - Shapes and strengthens external business and technology vendor relationships. - Aligns IT strategic vision and agenda with business partners to ensure commitment and support. - Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements - Develops and evangelizes technology strategies for improved technology enablement, delivery, and cost reduction. - Maintains a deep understanding of business partners' strategic initiatives. - Maintains a manner of leadership, influence, and flexibility to promote a team atmosphere. - Manages and mentors staff reporting under him to reach their full potential - Creates a passion to help drive teams to a common vision. - Ensures programs are staffed with the appropriate resources and skill sets. - Must manage both internal and external resources to complete projects and resolve issues - Build a dynamic support process to provide strong SLAs to the user groups. Work with these stakeholders to quickly identify root cause of technology issues and resolve them - Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technology solutions/applications - Directs technological research by studying organization goals, strategies, practices, and user projects - Will work with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects - Maintains quality service by establishing and enforcing organization standards.
